Last updated: April 2026

Important: All digital products (gift card codes, top-up codes, wallet codes) are non-returnable and non-refundable once delivered to your email, as they are immediately accessible upon delivery. Please review your purchase carefully before completing payment.

General Policy
Due to the nature of digital products, all sales are final once a code is delivered. We are unable to offer returns or exchanges for any digital product that has been delivered, revealed, or used. This policy is consistent with the Consumer Protection (E-Commerce) Rules, 2020, which recognises exceptions for digital goods once access has been granted.

ELIGIBLE REFUND SCENARIOS

We will issue a full refund or replacement in the following situations:

• Non-Delivery: Your code was not delivered within 2 hours of payment and our support team is unable to resend it successfully.
• Invalid / Already Redeemed Code: The code returns an error upon first use, and you notify us within 48 hours of delivery.
• Wrong Product Delivered: You received a different product than what you ordered (e.g., wrong denomination or wrong platform).
• Duplicate Charge: Your account was charged more than once for the same order due to a payment gateway error.

NON-ELIGIBLE SCENARIOS

Refunds will not be provided in the following cases:

• You purchased an incorrect product (wrong platform, wrong denomination, wrong region) — please verify before buying.
• Your PSN/Xbox/Steam account does not support the card’s region — compatibility is your responsibility.
• You changed your mind after the code was delivered.
• The code was already revealed or used, even partially.
• Refund request made more than 48 hours after delivery.

REFUND TIMELINE

Scenario	Resolution	Timeframe
Invalid / redeemed code	Replacement code or refund	Within 24 hours
Non-delivery	Resend or full refund	Within 4 hours
Wrong product delivered	Replacement or refund	Within 24 hours
Duplicate charge	Full refund of duplicate	5–7 business days

How to Request a Refund

1.  Email support@gamecardsindia.com with subject line: “Refund Request – Order #[Your Order ID]”

2.  Include: your registered email, order ID, the issue you’re facing, and a screenshot of the error.

3.  Our team will review and respond within 12–24 hours.

4.  Approved refunds will be processed to the original payment method within 5–7 business days.

Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank. Fraudulent chargebacks for delivered and valid codes will be disputed with documented proof of delivery, and may result in your account being permanently banned from our platform.